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Capgemini (inc. Empired) vs CyberCX: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Capgemini (inc. Empired) vs CyberCX

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) CyberCX
Overall Score2.83.2
TypeGlobal IntegratorSecurity / Private Equity
Employees1500-2000500-1000
Founded19672019
HeadquartersSydney, NSW (Global HQ: Paris, France)Melbourne, VIC
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$80,000 - $165,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingCybersecurity, Penetration Testing, SOC, Incident Response
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerISO 27001, CREST, SOC 2, PCI DSS
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Cybersecurity focus is high-demand
Good technology exposure
Growing rapidly
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Rapid acquisition strategy creates integration challenges
Below-market salaries at senior levels
Cultural inconsistency across acquired companies
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Cybersecurity focus
Good tech exposure
Growing
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
Acquisition chaos
Below-market pay
Cultural inconsistency

Which MSP Should You Choose?

Both Global Integrator and Security / Private Equity have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.