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Home›Tools›The MSP Health Score

The MSP Health Score

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Tools 2026-06-09 🕐 5 min 940 words Updated 2026-07-27

The MSP Health Score

Rate your MSP in 2 minutes. Get a personalized scorecard you can share.

How often do you receive clear, detailed reports from your MSP?

🔒 Data processed locally. Your inputs are private and never stored on our servers.

Every month, with actionable insights Monthly, but mostly generic templates Quarterly, and I have to chase them I haven't seen a report in months

When you raise a critical issue, how quickly does the MSP respond?

Within the hour, with a named engineer Same day, but often rotated to someone new 24-48 hours, generic response I follow up multiple times before getting traction

How would you describe the quality of the engineers assigned to your account?

Senior, consistent, understand our environment Decent, but I often re-explain context Constantly changing, offshore, generic scripts Clearly underqualified, follow a script only

Does your MSP contract include any of these red flags?

No lock-in, transparent pricing, clear SLAs Minor lock-in, mostly reasonable terms Long lock-in, vague SLAs, auto-renewal Non-compete, punitive exit clauses, hidden fees

If you're an MSP worker: does your pay reflect the rate the client is charged?

Yes, I know my billable rate and it's fair I have a rough idea I suspect a large gap but don't know the numbers I have no idea, and I think I'd be angry if I did I'm a client, not a worker

How does your MSP handle staff turnover?

Low turnover, long-tenured team Moderate, but managed well High — I get a new account manager every 6 months Constant churn, no one knows my account

Your MSP Health Score

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