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Capgemini (inc. Empired) vs DXC Technology: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Capgemini (inc. Empired) vs DXC Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) DXC Technology
Overall Score2.82.5
TypeGlobal IntegratorGlobal Systems Integrator
Employees1500-20003000-5000
Founded19672017
HeadquartersSydney, NSW (Global HQ: Paris, France)Sydney, NSW (Global HQ: Tysons, VA)
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$80,000 - $150,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Infrastructure, Legacy Migrations, Cloud, Enterprise Applications
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Partner, SAP Partner, Oracle Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Exposure to critical government IT infrastructure
Large-scale project experience
Some teams have excellent technical depth
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Perpetual restructuring — every 18-24 months since 2017 merger
High offshore ratio (~50%) with more offshoring planned
Below-market salaries (A$90-100K average)
Government contracts locked into long-term agreements with thin margins
Dead-end technical career paths
Merger of two struggling companies (CSC + HP ES) — problems compounded
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Government projects provide stability and scale
Some teams have genuine technical depth
Global exposure through large contracts
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
Constant restructuring creates anxiety and uncertainty
Below-market salaries with limited growth
Offshoring pressure on all government contracts
Merger integration still ongoing — cultural clashes
Technical career paths are dead ends

Which MSP Should You Choose?

Both Global Integrator and Global Systems Integrator have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.