Capgemini (inc. Empired) vs IBM Australia (Managed Services)
A detailed comparison of two major Australian Managed Service Providers.
Feature
Capgemini (inc. Empired)
IBM Australia (Managed Services)
Overall Score
2.8
3.2
Type
Global Integrator
Global Consulting / Cloud
Employees
1500-2000
3000-5000
Founded
1967
1932
Headquarters
Sydney, NSW (Global HQ: Paris, France)
Sydney, NSW (Global HQ: Armonk, NY)
Revenue
Private
Private
Salary Range
$95,000 - $180,000
$85,000 - $160,000
Specialties
Cloud, Microsoft Dynamics, Enterprise Applications, Consulting
Managed Services, Cloud, AI & Data, Enterprise Applications
Certifications
Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner
IBM Partner, Microsoft Partner, AWS Partner, SAP Partner
Green Flags
Large global scale — can handle enterprise projects Some genuinely talented people in specific teams Good vendor partnerships and certification support
Global brand recognition Exposure to enterprise-scale projects Good certification and training programs Strong vendor partnerships
Red Flags
66% offshore workforce — highest of any major Australian MSP Annual restructuring cycles — predictably unpredictable Acquired 4 companies in 5 years, erased all brands Below-market salaries (A$113K average vs A$128-138K market) Razer data breach: US$6.5M in damages awarded BOQ and ME Bank offshoring scandals documented Glassdoor reviews describe 'toxic' culture in some teams
Perpetual restructuring — 'Project Chrome' and successors Below-market salaries for managed services roles High offshore ratio Legacy technology stacks in many contracts Bureaucratic culture
Worker Pros
Exposure to large, complex projects Global brand opens doors Some teams have excellent managers
IBM brand opens doors Enterprise-scale project exposure Good training and certification Global opportunities
Worker Cons
66% offshore means onshore roles are increasingly 'bridge' positions Annual restructuring creates constant uncertainty Below-market salaries with opaque promotion processes Four acquired companies erased — expect yours next Executive bonuses while staff are made redundant
Constant restructuring Below-market salaries High offshore ratio Bureaucratic culture Legacy technology
Both Global Integrator and Global Consulting / Cloud have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.