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Capgemini (inc. Empired) vs NTT Ltd.: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Capgemini (inc. Empired) vs NTT Ltd.

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) NTT Ltd.
Overall Score2.83.0
TypeGlobal IntegratorGlobal Infrastructure
Employees1500-20002000-3000
Founded19672019
HeadquartersSydney, NSW (Global HQ: Paris, France)Sydney, NSW (Global HQ: Tokyo)
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$85,000 - $165,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Network Services, Data Centre, Cloud, Unified Communications
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Competitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
A$677K revenue per employee — thin onshore coverage
~70% offshore ratio — highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Salaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery

Which MSP Should You Choose?

Both Global Integrator and Global Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.