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Capgemini (inc. Empired) vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Capgemini (inc. Empired) vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Optus Business
Overall Score2.83.0
TypeGlobal IntegratorTelco / Enterprise
Employees1500-20002000-3000
Founded19671991
HeadquartersSydney, NSW (Global HQ: Paris, France)Sydney, NSW (Parent: Singapore)
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$75,000 - $145,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingCybersecurity, Cloud, Network Services, Managed Services
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Telco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Stable employment
Good benefits
Telecommunications expertise
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Global Integrator and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.