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Capgemini (inc. Empired) vs Telstra Purple: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Capgemini (inc. Empired) vs Telstra Purple

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Telstra Purple
Overall Score2.83.5
TypeGlobal IntegratorTelco / Enterprise
Employees1500-20005000-10000
Founded19672017
HeadquartersSydney, NSW (Global HQ: Paris, France)Sydney, NSW
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$80,000 - $170,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Infrastructure, Cloud Services, Cybersecurity, Consulting
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Partner, Cisco Partner, ServiceNow Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Telstra brand provides stability and scale
ASX-listed benefits structure
Strong telecommunications backbone
Good vendor partnerships
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
550 roles cut in July 2025 — largest restructure in years
Telco culture dominates — IT services are secondary
Contractor dependency creates inconsistency
Bureaucratic decision-making slows everything down
Legacy telco culture persists in some divisions
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Telstra compensation structure is genuinely good
ASX-listed stability — won't be sold or acquired
Access to Telstra's network and enterprise relationships
Brand recognition opens doors
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
550 roles cut in 2025 — even Telstra isn't immune
IT services are secondary to the telco business
Bureaucratic culture slows innovation
Contractor dependency creates quality inconsistency
Career progression limited unless you're in the telco side

Which MSP Should You Choose?

Both Global Integrator and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.