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CyberCX vs NTT Ltd.: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

CyberCX vs NTT Ltd.

A detailed comparison of two major Australian Managed Service Providers.

Feature CyberCX NTT Ltd.
Overall Score3.23.0
TypeSecurity / Private EquityGlobal Infrastructure
Employees500-10002000-3000
Founded20192019
HeadquartersMelbourne, VICSydney, NSW (Global HQ: Tokyo)
RevenuePrivatePrivate
Salary Range$80,000 - $165,000$85,000 - $165,000
SpecialtiesCybersecurity, Penetration Testing, SOC, Incident ResponseManaged Network Services, Data Centre, Cloud, Unified Communications
CertificationsISO 27001, CREST, SOC 2, PCI DSSMicrosoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Green FlagsCybersecurity focus is high-demand
Good technology exposure
Growing rapidly
Competitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships
Red FlagsRapid acquisition strategy creates integration challenges
Below-market salaries at senior levels
Cultural inconsistency across acquired companies
A$677K revenue per employee — thin onshore coverage
~70% offshore ratio — highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality
Worker ProsCybersecurity focus
Good tech exposure
Growing
Salaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs
Worker ConsAcquisition chaos
Below-market pay
Cultural inconsistency
70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery

Which MSP Should You Choose?

Both Security / Private Equity and Global Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.