A detailed comparison of two major Australian Managed Service Providers.
Feature
IBM Australia (Managed Services)
NTT Ltd.
Overall Score
3.2
3.0
Type
Global Consulting / Cloud
Global Infrastructure
Employees
3000-5000
2000-3000
Founded
1932
2019
Headquarters
Sydney, NSW (Global HQ: Armonk, NY)
Sydney, NSW (Global HQ: Tokyo)
Revenue
Private
Private
Salary Range
$85,000 - $160,000
$85,000 - $165,000
Specialties
Managed Services, Cloud, AI & Data, Enterprise Applications
Managed Network Services, Data Centre, Cloud, Unified Communications
Certifications
IBM Partner, Microsoft Partner, AWS Partner, SAP Partner
Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Green Flags
Global brand recognition Exposure to enterprise-scale projects Good certification and training programs Strong vendor partnerships
Competitive salaries (A$95-110K average) Global opportunities through 190,000+ employee network Technology investment in AI, cloud, IoT Good vendor partnerships
Red Flags
Perpetual restructuring — 'Project Chrome' and successors Below-market salaries for managed services roles High offshore ratio Legacy technology stacks in many contracts Bureaucratic culture
A$677K revenue per employee — thin onshore coverage ~70% offshore ratio — highest of any major MSP Cultural integration issues from multiple acquisitions Onshore roles increasingly 'bridge' positions managing offshore delivery Client satisfaction issues with offshore quality
Worker Pros
IBM brand opens doors Enterprise-scale project exposure Good training and certification Global opportunities
Salaries are competitive relative to other MSPs Global exposure and transfer opportunities Investment in emerging technologies Good certification and training programs
Worker Cons
Constant restructuring Below-market salaries High offshore ratio Bureaucratic culture Legacy technology
70% offshore means onshore roles are increasingly managerial Cultural friction between Australian and Indian teams Communication overhead across time zones Career ceiling for onshore staff Quality issues with offshore delivery
Both Global Consulting / Cloud and Global Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.