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Interactive vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Interactive vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature Interactive The IT Department
Overall Score3.63.8
TypePrivate Cloud / HardwareNon-Profit Specialist
Employees200-40030-60
Founded19892005
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$75,000 - $155,000$70,000 - $140,000
SpecialtiesData Centre, Managed Cloud, Hardware, SecurityNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsDell Partner, HP Partner, VMware Partner, Fortinet PartnerMicrosoft Partner, AWS Partner
Green FlagsGood work-life balance
Stable employment
Strong vendor partnerships		Good work-life balance
Technology focus
Red FlagsBelow-market salaries
Can be bureaucratic
Limited international exposure		Very small scale
Limited career progression
Worker ProsWork-life balance
Stable
Vendor partnerships		Technology focus
Work-life balance
Worker ConsBelow-market pay
Bureaucratic
Limited international		Very small scale
Limited progression

Which MSP Should You Choose?

Both Private Cloud / Hardware and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.