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ITtelligent vs The Missing Link: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

ITtelligent vs The Missing Link

A detailed comparison of two major Australian Managed Service Providers.

Feature ITtelligent The Missing Link
Overall Score3.84.0
TypeSMB / BoutiqueSecurity / Infrastructure
Employees20-40200-300
Founded20101999
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$70,000 - $140,000$75,000 - $155,000
SpecialtiesManaged Services, Cloud, Microsoft 365, SecurityCybersecurity, Infrastructure, Cloud, Managed Services
CertificationsMicrosoft Partner, AWS Partner, Fortinet PartnerISO 27001, Microsoft Partner, AWS Partner, Fortinet Partner
Green FlagsGood work-life balance
Technology focus		Highest-rated small MSP on Glassdoor
Strong culture and employee satisfaction
Good technology focus
Red FlagsVery small scale
Limited career progression		Small scale — limited exposure to large projects
Below-market salaries at senior levels
Worker ProsTechnology focus
Work-life balance		Great culture
Technology focus
High Glassdoor rating
Worker ConsVery small scale
Limited progression		Small scale
Below-market pay at senior levels

Which MSP Should You Choose?

Both SMB / Boutique and Security / Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.