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Kyndryl Australia vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Kyndryl Australia vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature Kyndryl Australia Optus Business
Overall Score2.83.0
TypeInfrastructure Spin-offTelco / Enterprise
Employees1000-20002000-3000
Founded20211991
HeadquartersSydney, NSW (Global HQ: New York, NY)Sydney, NSW (Parent: Singapore)
RevenuePrivatePrivate
Salary Range$75,000 - $140,000$75,000 - $145,000
SpecialtiesManaged Infrastructure, Cloud, Mainframe, Enterprise MigrationCybersecurity, Cloud, Network Services, Managed Services
CertificationsMicrosoft Partner, AWS Partner, SAP PartnerMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsFresh start — not burdened by IBM's bureaucracy
Focus on infrastructure services
Some teams have genuine technical depth
Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsSpun off from IBM — still finding its identity
Inherited IBM's legacy contracts and problems
Below-market salaries
High offshore ratio
Uncertain strategic direction
Telco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsFresh start — can build culture from scratch
Infrastructure focus is clear
Some technical teams are excellent
Stable employment
Good benefits
Telecommunications expertise
Worker ConsInherited IBM's problems
Below-market salaries
Uncertain strategic direction
High offshore ratio
IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Infrastructure Spin-off and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.