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Kyndryl Australia vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Kyndryl Australia vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature Kyndryl Australia The IT Department
Overall Score2.83.8
TypeInfrastructure Spin-offNon-Profit Specialist
Employees1000-200030-60
Founded20212005
HeadquartersSydney, NSW (Global HQ: New York, NY)Sydney, NSW
RevenuePrivatePrivate
Salary Range$75,000 - $140,000$70,000 - $140,000
SpecialtiesManaged Infrastructure, Cloud, Mainframe, Enterprise MigrationNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsMicrosoft Partner, AWS Partner, SAP PartnerMicrosoft Partner, AWS Partner
Green FlagsFresh start — not burdened by IBM's bureaucracy
Focus on infrastructure services
Some teams have genuine technical depth
Good work-life balance
Technology focus
Red FlagsSpun off from IBM — still finding its identity
Inherited IBM's legacy contracts and problems
Below-market salaries
High offshore ratio
Uncertain strategic direction
Very small scale
Limited career progression
Worker ProsFresh start — can build culture from scratch
Infrastructure focus is clear
Some technical teams are excellent
Technology focus
Work-life balance
Worker ConsInherited IBM's problems
Below-market salaries
Uncertain strategic direction
High offshore ratio
Very small scale
Limited progression

Which MSP Should You Choose?

Both Infrastructure Spin-off and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.