A detailed comparison of two major Australian Managed Service Providers.
Feature
NTT Ltd.
Pentagon Group
Overall Score
3.0
3.1
Type
Global Infrastructure
Managed Services
Employees
2000-3000
100-200
Founded
2019
2002
Headquarters
Sydney, NSW (Global HQ: Tokyo)
Brisbane, QLD
Revenue
Private
Private
Salary Range
$85,000 - $165,000
$70,000 - $140,000
Specialties
Managed Network Services, Data Centre, Cloud, Unified Communications
Managed Services, Cloud, Security
Certifications
Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Microsoft Partner, Fortinet Partner
Green Flags
Competitive salaries (A$95-110K average) Global opportunities through 190,000+ employee network Technology investment in AI, cloud, IoT Good vendor partnerships
Good work-life balance Stable employment
Red Flags
A$677K revenue per employee — thin onshore coverage ~70% offshore ratio — highest of any major MSP Cultural integration issues from multiple acquisitions Onshore roles increasingly 'bridge' positions managing offshore delivery Client satisfaction issues with offshore quality
Small scale Below-market salaries Limited career progression
Worker Pros
Salaries are competitive relative to other MSPs Global exposure and transfer opportunities Investment in emerging technologies Good certification and training programs
Work-life balance Stable
Worker Cons
70% offshore means onshore roles are increasingly managerial Cultural friction between Australian and Indian teams Communication overhead across time zones Career ceiling for onshore staff Quality issues with offshore delivery
Both Global Infrastructure and Managed Services have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.