Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Microsoft Partner, AWS Partner, Cisco Partner, ServiceNow Partner
Green Flags
Competitive salaries (A$95-110K average) Global opportunities through 190,000+ employee network Technology investment in AI, cloud, IoT Good vendor partnerships
Telstra brand provides stability and scale ASX-listed benefits structure Strong telecommunications backbone Good vendor partnerships
Red Flags
A$677K revenue per employee — thin onshore coverage ~70% offshore ratio — highest of any major MSP Cultural integration issues from multiple acquisitions Onshore roles increasingly 'bridge' positions managing offshore delivery Client satisfaction issues with offshore quality
550 roles cut in July 2025 — largest restructure in years Telco culture dominates — IT services are secondary Contractor dependency creates inconsistency Bureaucratic decision-making slows everything down Legacy telco culture persists in some divisions
Worker Pros
Salaries are competitive relative to other MSPs Global exposure and transfer opportunities Investment in emerging technologies Good certification and training programs
Telstra compensation structure is genuinely good ASX-listed stability — won't be sold or acquired Access to Telstra's network and enterprise relationships Brand recognition opens doors
Worker Cons
70% offshore means onshore roles are increasingly managerial Cultural friction between Australian and Indian teams Communication overhead across time zones Career ceiling for onshore staff Quality issues with offshore delivery
550 roles cut in 2025 — even Telstra isn't immune IT services are secondary to the telco business Bureaucratic culture slows innovation Contractor dependency creates quality inconsistency Career progression limited unless you're in the telco side
Both Global Infrastructure and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.