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NTT Ltd. vs The Missing Link: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

NTT Ltd. vs The Missing Link

A detailed comparison of two major Australian Managed Service Providers.

Feature NTT Ltd. The Missing Link
Overall Score3.04.0
TypeGlobal InfrastructureSecurity / Infrastructure
Employees2000-3000200-300
Founded20191999
HeadquartersSydney, NSW (Global HQ: Tokyo)Sydney, NSW
RevenuePrivatePrivate
Salary Range$85,000 - $165,000$75,000 - $155,000
SpecialtiesManaged Network Services, Data Centre, Cloud, Unified CommunicationsCybersecurity, Infrastructure, Cloud, Managed Services
CertificationsMicrosoft Partner, Cisco Partner, VMware Partner, Fortinet PartnerISO 27001, Microsoft Partner, AWS Partner, Fortinet Partner
Green FlagsCompetitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships
Highest-rated small MSP on Glassdoor
Strong culture and employee satisfaction
Good technology focus
Red FlagsA$677K revenue per employee — thin onshore coverage
~70% offshore ratio — highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality
Small scale — limited exposure to large projects
Below-market salaries at senior levels
Worker ProsSalaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs
Great culture
Technology focus
High Glassdoor rating
Worker Cons70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery
Small scale
Below-market pay at senior levels

Which MSP Should You Choose?

Both Global Infrastructure and Security / Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.