🔍

Optus Business vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

Optus Business vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature Optus Business The IT Department
Overall Score3.03.8
TypeTelco / EnterpriseNon-Profit Specialist
Employees2000-300030-60
Founded19912005
HeadquartersSydney, NSW (Parent: Singapore)Sydney, NSW
RevenuePrivatePrivate
Salary Range$75,000 - $145,000$70,000 - $140,000
SpecialtiesCybersecurity, Cloud, Network Services, Managed ServicesNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet PartnerMicrosoft Partner, AWS Partner
Green FlagsSingapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package		Good work-life balance
Technology focus
Red FlagsTelco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making		Very small scale
Limited career progression
Worker ProsStable employment
Good benefits
Telecommunications expertise		Technology focus
Work-life balance
Worker ConsIT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression		Very small scale
Limited progression

Which MSP Should You Choose?

Both Telco / Enterprise and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.