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EFEX vs First Focus IT: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

EFEX vs First Focus IT

A detailed comparison of two major Australian Managed Service Providers.

Feature EFEX First Focus IT
Overall Score3.33.7
TypeRegional GiantVolume / Speed
Employees500-1000200-400
Founded20052001
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$70,000 - $145,000$75,000 - $155,000
SpecialtiesManaged Services, Print Solutions, Cloud, NetworkingManaged Services, Cloud, Microsoft 365, Security
CertificationsMicrosoft Partner, HP Partner, Cisco PartnerMicrosoft Partner, AWS Partner, Fortinet Partner
Green FlagsGood work-life balance
Stable employment		Good work-life balance
Stable employment
Strong vendor partnerships
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression		Below-market salaries
Can be bureaucratic
Limited career progression
Worker ProsWork-life balance
Stable		Work-life balance
Stable
Vendor partnerships
Worker ConsBelow-market pay
Bureaucratic
Limited progression		Below-market pay
Bureaucratic
Limited progression

Which MSP Should You Choose?

Both Regional Giant and Volume / Speed have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.