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First Focus IT vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-11

First Focus IT vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature First Focus IT The IT Department
Overall Score3.73.8
TypeVolume / SpeedNon-Profit Specialist
Employees200-40030-60
Founded20012005
HeadquartersSydney, NSWSydney, NSW
RevenuePrivatePrivate
Salary Range$75,000 - $155,000$70,000 - $140,000
SpecialtiesManaged Services, Cloud, Microsoft 365, SecurityNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsMicrosoft Partner, AWS Partner, Fortinet PartnerMicrosoft Partner, AWS Partner
Green FlagsGood work-life balance
Stable employment
Strong vendor partnerships		Good work-life balance
Technology focus
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression		Very small scale
Limited career progression
Worker ProsWork-life balance
Stable
Vendor partnerships		Technology focus
Work-life balance
Worker ConsBelow-market pay
Bureaucratic
Limited progression		Very small scale
Limited progression

Which MSP Should You Choose?

Both Volume / Speed and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.