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All IT vs Capgemini (inc. Empired): Which MSP is Better? | The MSP Playbook

All IT vs Capgemini (inc. Empired)

A detailed comparison of two major Australian Managed Service Providers.

Feature All IT Capgemini (inc. Empired)
Overall Scoreβ€”2.8
TypeAustralian Mid-Market MSP / CybersecurityGlobal Integrator
EmployeesNot publicly disclosed1500-2000
Founded20051967
HeadquartersSydney, NSWSydney, NSW (Global HQ: Paris, France)
RevenuePrivate$878.1M (AU ops, FY2025)
Salary RangeNot publicly disclosed$95,000 - $180,000
SpecialtiesManaged IT Services, Cybersecurity, Cloud, Microsoft 365, AI Automation, IT StrategyCloud, Microsoft Dynamics, Enterprise Applications, Consulting
Certificationsβ€”Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner
Green FlagsAustralian-owned service provider
24/7 support available stated by provider
No-lock-in monthly contracts advertised		Large global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Red FlagsMarketing claims such as response time and satisfaction should be verified against the proposed SLA66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Worker Prosβ€”Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Worker Consβ€”66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and Global Integrator have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read