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All IT vs Optus Business: Which MSP is Better? | The MSP Playbook

All IT vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature All IT Optus Business
Overall Scoreβ€”3.0
TypeAustralian Mid-Market MSP / CybersecurityTelco / Enterprise
EmployeesNot publicly disclosed2000-3000
Founded20051991
HeadquartersSydney, NSWSydney, NSW (Parent: Singapore)
RevenuePrivatePart of Singtel; EBITDA $2.2B (FY2025)
Salary RangeNot publicly disclosed$75,000 - $145,000
SpecialtiesManaged IT Services, Cybersecurity, Cloud, Microsoft 365, AI Automation, IT StrategyCybersecurity, Cloud, Network Services, Managed Services
Certificationsβ€”Microsoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsAustralian-owned service provider
24/7 support available stated by provider
No-lock-in monthly contracts advertised		Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsMarketing claims such as response time and satisfaction should be verified against the proposed SLATelco culture Ò€” IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker Prosβ€”Stable employment
Good benefits
Telecommunications expertise
Worker Consβ€”IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

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