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Cancom vs Capgemini (inc. Empired): Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Cancom vs Capgemini (inc. Empired)

A detailed comparison of two major Australian Managed Service Providers.

Feature Cancom Capgemini (inc. Empired)
Overall Score3.42.8
TypeGerman IT ServicesGlobal Integrator
Employees110001500-2000
Founded19921967
HeadquartersMunich, GermanySydney, NSW (Global HQ: Paris, France)
Revenue$1.9BPrivate
Salary Range$40,000 - $115,000$95,000 - $180,000
SpecialtiesManaged Services, Cloud, Public Sector IT, Cybersecurity, Digital Transformation, Education ITCloud, Microsoft Dynamics, Enterprise Applications, Consulting
CertificationsMicrosoft Partner, AWS Partner, VMware Partner, ISO 27001Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner
Green FlagsStrong cloud transformation pivot β€” industry-leading cloud services growth
Well-regarded managed public sector services (Cancom Public)
Good partner ecosystem with Microsoft, AWS, and VMWare
Strong position in German education and government IT
Large global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Red FlagsBelow-market compensation for technical roles in Germany
Integration issues from aggressive acquisition strategy (20+ acquisitions)
Cultural inconsistency across acquired companies
High dependency on public sector and education β€” election-cycle risk
Limited brand recognition outside DACH region
66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Worker ProsStrong cloud services growth trajectory
Well-regarded in public sector and education IT
Good partner ecosystem and certifications
Opportunities from acquisition-driven expansion
Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Worker ConsBelow-market technical compensation in German market
Acquisition integration creates cultural inconsistency
Public sector dependency creates revenue cyclicality
Limited brand presence outside DACH
Some legacy teams still hardware-focused
66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant

Which MSP Should You Choose?

Both German IT Services and Global Integrator have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.