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Capgemini (inc. Empired) vs Computacenter: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Capgemini (inc. Empired) vs Computacenter

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Computacenter
Overall Score2.83.7
TypeGlobal IntegratorUK/European IT Services
Employees1500-200021000
Founded19671981
HeadquartersSydney, NSW (Global HQ: Paris, France)Hatfield, United Kingdom
RevenuePrivate$7.5B
Salary Range$95,000 - $180,000$40,000 - $130,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Services, Cloud, IT Infrastructure, Cybersecurity, Digital Transformation, Hardware & Licensing
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Partner, Cisco Partner, VMware Partner, ISO 27001
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Strong financial performance β€” consistent revenue and profit growth
FTSE 250 listed provides transparency and governance
Good client retention rates driven by quality service delivery
Acquisition strategy (Pinnacle, Crayon) demonstrates disciplined growth
Strong UK and European market position with manufacturing/industrial depth
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Limited brand recognition outside Europe and UK
Below-market compensation compared to US consulting firms
Thin margins in hardware and licensing resell business
Integration risk from ongoing acquisition strategy
Managed services margin pressure from hyperscaler competition
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
FTSE 250 transparency and financial stability
Strong UK and European market position
Good work-life balance compared to US consulting peers
Consistent growth β€” stable employment
Good client retention and long-term relationships
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant
Limited brand presence outside UK/Europe
Below-market compensation for senior technical roles
Hardware/Licensing resell has thin margins
Acquisition integration can be bumpy
Managed services margins under hyperscaler pressure

Which MSP Should You Choose?

Both Global Integrator and UK/European IT Services have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.