| Overall Score | 2.8 | 3.4 |
| Type | Global Integrator | Global CX / Tech Services |
| Employees | 1500-2000 | 440000 |
| Founded | 1967 | 1997 (as a division of Affiliated Computer Services) |
| Headquarters | Sydney, NSW (Global HQ: Paris, France) | Fremont, California, USA (Global HQ: Fremont, CA, USA) |
| Revenue | Private | $7.1B |
| Salary Range | $95,000 - $180,000 | $25,000 - $120,000 |
| Specialties | Cloud, Microsoft Dynamics, Enterprise Applications, Consulting | Customer Experience Services, Tech Support, BPO, AI & Automation, Cloud Services, Digital Transformation |
| Certifications | Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner | Microsoft Partner, AWS Partner, ISO 27001, PCI DSS, SOC 2 |
| Green Flags | Large global scale Γ’β¬β can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support | World's largest customer experience (CX) services company (post-Webhelp merger)
Massive operational scale with 440,000+ employees across 70+ countries
Diversified revenue across technology, retail, financial services, and healthcare
Strong digital transformation capabilities in CX automation and AI
Fortune 500 listed with global public company governance |
| Red Flags | 66% offshore workforce Γ’β¬β highest of any major Australian MSP
Annual restructuring cycles Γ’β¬β predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams | Extremely high attrition in agent roles β industry-wide operational churn
BPO/CX industry margins create significant compensation pressure
Shift work and 24/7 operations reduce work-life balance for frontline roles
Offshoring-first model means developed-market roles are limited
Webhelp merger integration creates organizational complexity and overlap |
| Worker Pros | Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers | Global scale creates diverse career opportunities across geographies
Strong CX and tech support industry expertise
Public company governance and transparency
Digital transformation and automation capabilities are industry-leading |
| Worker Cons | 66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Γ’β¬β expect yours next
Executive bonuses while staff are made redundant | High attrition in frontline agent roles β constant churn
Shift work impacts work-life balance for operational roles
Below-market compensation in developed markets
Merger (Webhelp) integration creates organizational complexity |