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Capgemini (inc. Empired) vs Epic IT: Which MSP is Better? | The MSP Playbook

Capgemini (inc. Empired) vs Epic IT

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Epic IT
Overall Score2.8β€”
TypeGlobal IntegratorAustralian Mid-Market MSP / Cybersecurity
Employees1500-200035+
Founded19672003
HeadquartersSydney, NSW (Global HQ: Paris, France)Perth, WA
Revenue$878.1M (AU ops, FY2025)Private
Salary Range$95,000 - $180,000Not publicly disclosed
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged IT Services, Cybersecurity, Microsoft 365, Cloud, AI Governance, vCIO
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerISO 27001, Essential Eight aligned
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support		Australian-owned
ISO 27001 certified
Strategic vCIO included in engagements
90-day satisfaction guarantee stated by provider
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams		Provider claims and guarantees require independent validation before procurement
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers		β€”
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant		β€”

Which MSP Should You Choose?

Both Global Integrator and Australian Mid-Market MSP / Cybersecurity have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read