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Capgemini (inc. Empired) vs Infosys: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Capgemini (inc. Empired) vs Infosys

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Infosys
Overall Score2.83.5
TypeGlobal IntegratorIndian IT Giant
Employees1500-2000340000
Founded19671981
HeadquartersSydney, NSW (Global HQ: Paris, France)Bengaluru, India
RevenuePrivate$18.7B
Salary Range$95,000 - $180,000$18,000 - $110,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Services, Cloud, AI & Automation, Enterprise Applications, Digital Transformation, Consulting
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Premier Partner, Google Cloud Partner, SAP Partner, ISO 27001, CMMI Level 5
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Strong global brand with 300,000+ employees across 50+ countries
Major investment in AI (Infosys Topaz) and digital innovation
Excellent formal training ecosystem (Infosys Global Education Center)
Diverse service portfolio spanning consulting to managed infrastructure
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Perpetual margin pressure due to commoditized IT services pricing
High attrition rates (20-25% annually) signal talent retention challenges
Below-industry-average compensation for senior and specialized roles
Onshore roles increasingly limited as delivery shifts to offshore hubs
Class-action lawsuits and SEC settlements for immigration compliance failures
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Large-scale global presence with opportunities across continents
Strong learning and development investment (Infosys Global Education Center)
Brand recognition opens doors for future career moves
Good exposure to diverse industries and technology stacks
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant
Below-market compensation for specialized talent
High attrition creates constant team churn and instability
Onshore roles are increasingly project management, not engineering
Bureaucratic processes slow decision-making and innovation

Which MSP Should You Choose?

Both Global Integrator and Indian IT Giant have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.