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Capgemini (inc. Empired) vs KMTech: Which MSP is Better? | The MSP Playbook

Capgemini (inc. Empired) vs KMTech

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) KMTech
Overall Score2.8β€”
TypeGlobal IntegratorAustralian Managed IT / MSSP
Employees1500-2000Not publicly disclosed
Founded1967Not publicly disclosed
HeadquartersSydney, NSW (Global HQ: Paris, France)Australia
Revenue$878.1M (AU ops, FY2025)Private
Salary Range$95,000 - $180,000Not publicly disclosed
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged IT Services, Managed Security, SOC/MDR, Essential Eight, ISO Compliance, Azure, Microsoft 365, AI Governance
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerISO 27001, ISO 9001, ISO 14001, ISO 45001
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support		ISO certifications stated by provider
24/7 SOC and SLA-backed response advertised
Essential Eight maturity alignment stated
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams		Certification and service claims should be verified against current certificates and the proposed SLA
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers		β€”
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant		β€”

Which MSP Should You Choose?

Both Global Integrator and Australian Managed IT / MSSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read