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Capgemini (inc. Empired) vs Presidio: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Capgemini (inc. Empired) vs Presidio

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Presidio
Overall Score2.83.6
TypeGlobal IntegratorUS MSP / IT Solutions
Employees1500-20005000
Founded19672002
HeadquartersSydney, NSW (Global HQ: Paris, France)New York, New York, USA
RevenuePrivate$3.2B
Salary Range$95,000 - $180,000$60,000 - $155,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged Services, Cloud, Cybersecurity, Network Infrastructure, Digital Transformation, Data Center
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Premier Partner, Cisco Gold Partner, VMware Partner, ISO 27001
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Top-tier partner status with Microsoft, AWS, and Cisco β€” elite certifications
Strong mid-market and enterprise focus in US with accountable regional model
PE-backed (BC Partners) provides capital for strategic acquisitions
Deep cloud and cybersecurity practice with genuine technical depth
Good client NPS scores demonstrating service quality
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
PE ownership creates margin pressure and cost discipline culture
Regional fragmentation β€” quality varies significantly by office
Below-market compensation compared to consulting firms
Acquisition integration from 15+ buyouts creates cultural inconsistency
Limited international presence β€” purely US-focused
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Elite-level vendor partnerships and certifications
Good for mid-market US cloud and security career path
Regional model provides local decision-making autonomy
Strong technology stack exposure across cloud, network, security
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant
PE ownership drives margin obsession and cost cutting
Quality varies significantly by regional office
Below-market compensation for senior technical roles
Acquisition overload creates integration headaches

Which MSP Should You Choose?

Both Global Integrator and US MSP / IT Solutions have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.