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Capgemini (inc. Empired) vs Tech Mahindra: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Capgemini (inc. Empired) vs Tech Mahindra

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Tech Mahindra
Overall Score2.83.3
TypeGlobal IntegratorIndian IT Giant
Employees1500-2000150000
Founded19671986
HeadquartersSydney, NSW (Global HQ: Paris, France)Pune, India
RevenuePrivate$6.2B
Salary Range$95,000 - $180,000$18,000 - $100,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingTelecom IT, Managed Services, Cloud, Digital Transformation, Network Services, Enterprise Applications
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerMicrosoft Partner, AWS Partner, Google Cloud Partner, SAP Partner, ISO 27001
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Strong telecom domain expertise β€” deepest in the industry
Mahindra Group parent provides stability and ethical reputation
Good mid-level compensation for telecom IT specialists
Emerging MET (Media, Entertainment, Telecom) practice is differentiated
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Above-average attrition (25-28%) β€” highest among Indian Big 4
Telecom dependency creates revenue cyclicality
Margin pressure from commoditised network and BSS/OSS services
Below-market compensation for non-telecom roles
Integration challenges from multiple acquisitions (Satyam, LCC, etc.)
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Unmatched telecom domain expertise and industry relationships
Mahindra Group stability and ethical governance
Good for telecom IT career specialisation
Global project diversity in the telecom vertical
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant
Highest attrition in Indian IT top tier β€” retention is a challenge
Telecom dependency creates boom-bust cycles
Below-market salaries outside telecom niche
Acquisition integration legacy issues (Satyam, LCC)
Margin pressure from telecom cost-cutting

Which MSP Should You Choose?

Both Global Integrator and Indian IT Giant have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.