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Capgemini (inc. Empired) vs Truis: Which MSP is Better? | The MSP Playbook

Capgemini (inc. Empired) vs Truis

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) Truis
Overall Score2.8β€”
TypeGlobal IntegratorAustralian MSP / IT Consulting
Employees1500-2000Not publicly disclosed
Founded1967Not publicly disclosed
HeadquartersSydney, NSW (Global HQ: Paris, France)Australia
Revenue$878.1M (AU ops, FY2025)Private
Salary Range$95,000 - $180,000Not publicly disclosed
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingManaged IT Services, IT Consulting, Cybersecurity, Cloud, Remote Operations
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP Partnerβ€”
Green FlagsLarge global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support		Australian-based support positioning
Managed services and IT consulting offered
Mining and remote operations experience shown in public material
Red Flags66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams		Public evidence reviewed is limited and should be supplemented with independent references
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers		β€”
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant		β€”

Which MSP Should You Choose?

Both Global Integrator and Australian MSP / IT Consulting have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

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