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Concentrix vs Netway Networks: Which MSP is Better? | The MSP Playbook

Concentrix vs Netway Networks

A detailed comparison of two major Australian Managed Service Providers.

Feature Concentrix Netway Networks
Overall Score3.4β€”
TypeGlobal CX / Tech ServicesNational Managed IT / Cybersecurity
Employees440000Not publicly disclosed
Founded1997 (as a division of Affiliated Computer Services)Not publicly disclosed
HeadquartersFremont, California, USA (Global HQ: Fremont, CA, USA)St Leonards, NSW
Revenue~$7.4B (global, FY2025)Private
Salary Range$25,000 - $120,000Not publicly disclosed
SpecialtiesCustomer Experience Services, Tech Support, BPO, AI & Automation, Cloud Services, Digital TransformationManaged IT Services, Cybersecurity, Microsoft 365, Disaster Recovery, Cloud, Network Security, Mobile Device Management
CertificationsMicrosoft Partner, AWS Partner, ISO 27001, PCI DSS, SOC 2β€”
Green FlagsWorld's largest customer experience (CX) services company (post-Webhelp merger)
Massive operational scale with 440,000+ employees across 70+ countries
Diversified revenue across technology, retail, financial services, and healthcare
Strong digital transformation capabilities in CX automation and AI
Fortune 500 listed with global public company governance		β€”
Red FlagsExtremely high attrition in agent roles β€” industry-wide operational churn
BPO/CX industry margins create significant compensation pressure
Shift work and 24/7 operations reduce work-life balance for frontline roles
Offshoring-first model means developed-market roles are limited
Webhelp merger integration creates organizational complexity and overlap		β€”
Worker ProsGlobal scale creates diverse career opportunities across geographies
Strong CX and tech support industry expertise
Public company governance and transparency
Digital transformation and automation capabilities are industry-leading		β€”
Worker ConsHigh attrition in frontline agent roles β€” constant churn
Shift work impacts work-life balance for operational roles
Below-market compensation in developed markets
Merger (Webhelp) integration creates organizational complexity		β€”

Which MSP Should You Choose?

Both Global CX / Tech Services and National Managed IT / Cybersecurity have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

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