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Epic IT vs Infosys: Which MSP is Better? | The MSP Playbook

Epic IT vs Infosys

A detailed comparison of two major Australian Managed Service Providers.

Feature Epic IT Infosys
Overall Scoreβ€”3.5
TypeAustralian Mid-Market MSP / CybersecurityIndian IT Giant
Employees35+340000
Founded20031981
HeadquartersPerth, WABengaluru, India
RevenuePrivate$18.7B
Salary RangeNot publicly disclosed$18,000 - $110,000
SpecialtiesManaged IT Services, Cybersecurity, Microsoft 365, Cloud, AI Governance, vCIOManaged Services, Cloud, AI & Automation, Enterprise Applications, Digital Transformation, Consulting
CertificationsISO 27001, Essential Eight alignedMicrosoft Partner, AWS Premier Partner, Google Cloud Partner, SAP Partner, ISO 27001, CMMI Level 5
Green FlagsAustralian-owned
ISO 27001 certified
Strategic vCIO included in engagements
90-day satisfaction guarantee stated by provider		Strong global brand with 300,000+ employees across 50+ countries
Major investment in AI (Infosys Topaz) and digital innovation
Excellent formal training ecosystem (Infosys Global Education Center)
Diverse service portfolio spanning consulting to managed infrastructure
Red FlagsProvider claims and guarantees require independent validation before procurementPerpetual margin pressure due to commoditized IT services pricing
High attrition rates (20-25% annually) signal talent retention challenges
Below-industry-average compensation for senior and specialized roles
Onshore roles increasingly limited as delivery shifts to offshore hubs
Class-action lawsuits and SEC settlements for immigration compliance failures
Worker Prosβ€”Large-scale global presence with opportunities across continents
Strong learning and development investment (Infosys Global Education Center)
Brand recognition opens doors for future career moves
Good exposure to diverse industries and technology stacks
Worker Consβ€”Below-market compensation for specialized talent
High attrition creates constant team churn and instability
Onshore roles are increasingly project management, not engineering
Bureaucratic processes slow decision-making and innovation

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and Indian IT Giant have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read