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Epic IT vs NTT Ltd.: Which MSP is Better? | The MSP Playbook

Epic IT vs NTT Ltd.

A detailed comparison of two major Australian Managed Service Providers.

Feature Epic IT NTT Ltd.
Overall Scoreβ€”3.0
TypeAustralian Mid-Market MSP / CybersecurityGlobal Infrastructure
Employees35+2000-3000
Founded20032019
HeadquartersPerth, WASydney, NSW (Global HQ: Tokyo)
RevenuePrivate$815.8M (AU ops, FY2025)
Salary RangeNot publicly disclosed$85,000 - $165,000
SpecialtiesManaged IT Services, Cybersecurity, Microsoft 365, Cloud, AI Governance, vCIOManaged Network Services, Data Centre, Cloud, Unified Communications
CertificationsISO 27001, Essential Eight alignedMicrosoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Green FlagsAustralian-owned
ISO 27001 certified
Strategic vCIO included in engagements
90-day satisfaction guarantee stated by provider		Competitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships
Red FlagsProvider claims and guarantees require independent validation before procurementA$677K revenue per employee Ò€” thin onshore coverage
~70% offshore ratio Ò€” highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality
Worker Prosβ€”Salaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs
Worker Consβ€”70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and Global Infrastructure have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

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