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Epic IT vs Telstra Purple: Which MSP is Better? | The MSP Playbook

Epic IT vs Telstra Purple

A detailed comparison of two major Australian Managed Service Providers.

Feature Epic IT Telstra Purple
Overall Scoreβ€”3.5
TypeAustralian Mid-Market MSP / CybersecurityTelco / Enterprise
Employees35+5000-10000
Founded20032017
HeadquartersPerth, WASydney, NSW
RevenuePrivate~$15.2B (Telstra division, FY2025)
Salary RangeNot publicly disclosed$80,000 - $170,000
SpecialtiesManaged IT Services, Cybersecurity, Microsoft 365, Cloud, AI Governance, vCIOManaged Infrastructure, Cloud Services, Cybersecurity, Consulting
CertificationsISO 27001, Essential Eight alignedMicrosoft Partner, AWS Partner, Cisco Partner, ServiceNow Partner
Green FlagsAustralian-owned
ISO 27001 certified
Strategic vCIO included in engagements
90-day satisfaction guarantee stated by provider		Telstra brand provides stability and scale
ASX-listed benefits structure
Strong telecommunications backbone
Good vendor partnerships
Red FlagsProvider claims and guarantees require independent validation before procurement550 roles cut in July 2025 Ò€” largest restructure in years
Telco culture dominates Ò€” IT services are secondary
Contractor dependency creates inconsistency
Bureaucratic decision-making slows everything down
Legacy telco culture persists in some divisions
Worker Prosβ€”Telstra compensation structure is genuinely good
ASX-listed stability Ò€” won't be sold or acquired
Access to Telstra's network and enterprise relationships
Brand recognition opens doors
Worker Consβ€”550 roles cut in 2025 Ò€” even Telstra isn't immune
IT services are secondary to the telco business
Bureaucratic culture slows innovation
Contractor dependency creates quality inconsistency
Career progression limited unless you're in the telco side

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read