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Infosys vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Infosys vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature Infosys Optus Business
Overall Score3.53.0
TypeIndian IT GiantTelco / Enterprise
Employees3400002000-3000
Founded19811991
HeadquartersBengaluru, IndiaSydney, NSW (Parent: Singapore)
Revenue$18.7BPrivate
Salary Range$18,000 - $110,000$75,000 - $145,000
SpecialtiesManaged Services, Cloud, AI & Automation, Enterprise Applications, Digital Transformation, ConsultingCybersecurity, Cloud, Network Services, Managed Services
CertificationsMicrosoft Partner, AWS Premier Partner, Google Cloud Partner, SAP Partner, ISO 27001, CMMI Level 5Microsoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsStrong global brand with 300,000+ employees across 50+ countries
Major investment in AI (Infosys Topaz) and digital innovation
Excellent formal training ecosystem (Infosys Global Education Center)
Diverse service portfolio spanning consulting to managed infrastructure
Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsPerpetual margin pressure due to commoditized IT services pricing
High attrition rates (20-25% annually) signal talent retention challenges
Below-industry-average compensation for senior and specialized roles
Onshore roles increasingly limited as delivery shifts to offshore hubs
Class-action lawsuits and SEC settlements for immigration compliance failures
Telco culture Ò€” IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsLarge-scale global presence with opportunities across continents
Strong learning and development investment (Infosys Global Education Center)
Brand recognition opens doors for future career moves
Good exposure to diverse industries and technology stacks
Stable employment
Good benefits
Telecommunications expertise
Worker ConsBelow-market compensation for specialized talent
High attrition creates constant team churn and instability
Onshore roles are increasingly project management, not engineering
Bureaucratic processes slow decision-making and innovation
IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Indian IT Giant and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.