| Overall Score | 3.0 | 3.6 |
| Type | Global Infrastructure | US MSP / IT Solutions |
| Employees | 2000-3000 | 5000 |
| Founded | 2019 | 2002 |
| Headquarters | Sydney, NSW (Global HQ: Tokyo) | New York, New York, USA |
| Revenue | Private | $3.2B |
| Salary Range | $85,000 - $165,000 | $60,000 - $155,000 |
| Specialties | Managed Network Services, Data Centre, Cloud, Unified Communications | Managed Services, Cloud, Cybersecurity, Network Infrastructure, Digital Transformation, Data Center |
| Certifications | Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner | Microsoft Partner, AWS Premier Partner, Cisco Gold Partner, VMware Partner, ISO 27001 |
| Green Flags | Competitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships | Top-tier partner status with Microsoft, AWS, and Cisco β elite certifications
Strong mid-market and enterprise focus in US with accountable regional model
PE-backed (BC Partners) provides capital for strategic acquisitions
Deep cloud and cybersecurity practice with genuine technical depth
Good client NPS scores demonstrating service quality |
| Red Flags | A$677K revenue per employee Γ’β¬β thin onshore coverage
~70% offshore ratio Γ’β¬β highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality | PE ownership creates margin pressure and cost discipline culture
Regional fragmentation β quality varies significantly by office
Below-market compensation compared to consulting firms
Acquisition integration from 15+ buyouts creates cultural inconsistency
Limited international presence β purely US-focused |
| Worker Pros | Salaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs | Elite-level vendor partnerships and certifications
Good for mid-market US cloud and security career path
Regional model provides local decision-making autonomy
Strong technology stack exposure across cloud, network, security |
| Worker Cons | 70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery | PE ownership drives margin obsession and cost cutting
Quality varies significantly by regional office
Below-market compensation for senior technical roles
Acquisition overload creates integration headaches |