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NTT Ltd. vs Truis: Which MSP is Better? | The MSP Playbook

NTT Ltd. vs Truis

A detailed comparison of two major Australian Managed Service Providers.

Feature NTT Ltd. Truis
Overall Score3.0β€”
TypeGlobal InfrastructureAustralian MSP / IT Consulting
Employees2000-3000Not publicly disclosed
Founded2019Not publicly disclosed
HeadquartersSydney, NSW (Global HQ: Tokyo)Australia
Revenue$815.8M (AU ops, FY2025)Private
Salary Range$85,000 - $165,000Not publicly disclosed
SpecialtiesManaged Network Services, Data Centre, Cloud, Unified CommunicationsManaged IT Services, IT Consulting, Cybersecurity, Cloud, Remote Operations
CertificationsMicrosoft Partner, Cisco Partner, VMware Partner, Fortinet Partnerβ€”
Green FlagsCompetitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships		Australian-based support positioning
Managed services and IT consulting offered
Mining and remote operations experience shown in public material
Red FlagsA$677K revenue per employee Ò€” thin onshore coverage
~70% offshore ratio Ò€” highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality		Public evidence reviewed is limited and should be supplemented with independent references
Worker ProsSalaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs		β€”
Worker Cons70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery		β€”

Which MSP Should You Choose?

Both Global Infrastructure and Australian MSP / IT Consulting have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

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