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Affinity MSP vs Rackspace Technology: Which MSP is Better? | The MSP Playbook

Affinity MSP vs Rackspace Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature Affinity MSP Rackspace Technology
Overall Scoreβ€”3.0
TypeManaged IT / Cybersecurity / CloudUS Cloud MSP
Employees50+14000
Founded20191999
HeadquartersMount Waverley, VICSan Antonio, Texas, USA
Revenue$6.6M (2025 public profile)$3.0B
Salary RangeNot publicly disclosed$50,000 - $140,000
SpecialtiesManaged IT Services, Cybersecurity, Microsoft 365, Cloud, VoIP & 3CX, WAN Services, Co-Managed ITManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
CertificationsMicrosoft Solutions Partner, Google Partner, 3CX Platinum Partner, AWS Certified, Fortinet Authorized Partner, Pure Storage Elite PartnerAWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flagsβ€”Pioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth
Red Flagsβ€”Financial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers
Worker Prosβ€”Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume
Worker Consβ€”Financial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model

Which MSP Should You Choose?

Both Managed IT / Cybersecurity / Cloud and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read