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All IT vs Rackspace Technology: Which MSP is Better? | The MSP Playbook

All IT vs Rackspace Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature All IT Rackspace Technology
Overall Scoreβ€”3.0
TypeAustralian Mid-Market MSP / CybersecurityUS Cloud MSP
EmployeesNot publicly disclosed14000
Founded20051999
HeadquartersSydney, NSWSan Antonio, Texas, USA
RevenuePrivate$3.0B
Salary RangeNot publicly disclosed$50,000 - $140,000
SpecialtiesManaged IT Services, Cybersecurity, Cloud, Microsoft 365, AI Automation, IT StrategyManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certificationsβ€”AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green FlagsAustralian-owned service provider
24/7 support available stated by provider
No-lock-in monthly contracts advertised		Pioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth
Red FlagsMarketing claims such as response time and satisfaction should be verified against the proposed SLAFinancial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers
Worker Prosβ€”Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume
Worker Consβ€”Financial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

πŸ’° Check if you're underpaid β†’

🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read