| Overall Score | 3.8 | 3.0 |
| Type | German IT Services | US Cloud MSP |
| Employees | 15000 | 14000 |
| Founded | 1983 | 1999 |
| Headquarters | Neckarsulm, Germany | San Antonio, Texas, USA |
| Revenue | $6.5B | $3.0B |
| Salary Range | $40,000 - $120,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, IT Infrastructure, Cybersecurity, Digital Transformation, IT Procurement | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, Cisco Partner, SAP Partner, ISO 27001 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Strong German Mittelstand market dominance and brand trust
Excellent financial health β consistent profit growth, low debt
Good employee satisfaction and work-life balance culture
Flat organisational structure with regional autonomy fosters innovation
Successful cloud and managed services pivot from hardware roots | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Limited international presence outside DACH region
Below-average compensation for US/UK market comparisons
German language requirement limits non-German-speaking talent pool
Mittelstand client base can be slow to adopt new technologies
Organic growth limits pace of expansion | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Market leader in German IT services
Excellent financial health and stability
Good work-life balance and employee satisfaction
Regional autonomy provides local decision-making
Successful cloud transformation of business model | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Heavily DACH-focused β limited international career mobility
German language requirement limits talent pool access
Below-average compensation on global IT market scale
Mittelstand clients are conservative technology adopters | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |