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Brennan IT vs Capgemini (inc. Empired): Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Brennan IT vs Capgemini (inc. Empired)

A detailed comparison of two major Australian Managed Service Providers.

Feature Brennan IT Capgemini (inc. Empired)
Overall Score3.52.8
TypeMid-Market / HybridGlobal Integrator
Employees300-5001500-2000
Founded19971967
HeadquartersSydney, NSWSydney, NSW (Global HQ: Paris, France)
RevenuePrivatePrivate
Salary Range$75,000 - $150,000$95,000 - $180,000
SpecialtiesManaged Services, Unified Communications, Cloud, NetworkingCloud, Microsoft Dynamics, Enterprise Applications, Consulting
CertificationsMicrosoft Partner, Cisco Partner, Zoom Partner, Fortinet PartnerMicrosoft Partner, AWS Partner, Salesforce Partner, SAP Partner
Green FlagsGood work-life balance
Stable employment
Strong Microsoft partnership
Large global scale Ò€” can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Red FlagsBelow-market salaries
Limited career progression
Can be bureaucratic
66% offshore workforce Ò€” highest of any major Australian MSP
Annual restructuring cycles Ò€” predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Worker ProsGood work-life balance
Stable employment
Microsoft partnership provides good training
Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Worker ConsBelow-market salaries
Limited career progression
Bureaucratic culture
66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Ò€” expect yours next
Executive bonuses while staff are made redundant

Which MSP Should You Choose?

Both Mid-Market / Hybrid and Global Integrator have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.