| Overall Score | 3.4 | 3.0 |
| Type | German IT Services | US Cloud MSP |
| Employees | 11000 | 14000 |
| Founded | 1992 | 1999 |
| Headquarters | Munich, Germany | San Antonio, Texas, USA |
| Revenue | $1.9B | $3.0B |
| Salary Range | $40,000 - $115,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, Public Sector IT, Cybersecurity, Digital Transformation, Education IT | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, VMware Partner, ISO 27001 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Strong cloud transformation pivot β industry-leading cloud services growth
Well-regarded managed public sector services (Cancom Public)
Good partner ecosystem with Microsoft, AWS, and VMWare
Strong position in German education and government IT | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Below-market compensation for technical roles in Germany
Integration issues from aggressive acquisition strategy (20+ acquisitions)
Cultural inconsistency across acquired companies
High dependency on public sector and education β election-cycle risk
Limited brand recognition outside DACH region | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Strong cloud services growth trajectory
Well-regarded in public sector and education IT
Good partner ecosystem and certifications
Opportunities from acquisition-driven expansion | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Below-market technical compensation in German market
Acquisition integration creates cultural inconsistency
Public sector dependency creates revenue cyclicality
Limited brand presence outside DACH
Some legacy teams still hardware-focused | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |