| Overall Score | 2.8 | 3.0 |
| Type | Global Integrator | US Cloud MSP |
| Employees | 1500-2000 | 14000 |
| Founded | 1967 | 1999 |
| Headquarters | Sydney, NSW (Global HQ: Paris, France) | San Antonio, Texas, USA |
| Revenue | Private | $3.0B |
| Salary Range | $95,000 - $180,000 | $50,000 - $140,000 |
| Specialties | Cloud, Microsoft Dynamics, Enterprise Applications, Consulting | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Large global scale Γ’β¬β can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | 66% offshore workforce Γ’β¬β highest of any major Australian MSP
Annual restructuring cycles Γ’β¬β predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | 66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased Γ’β¬β expect yours next
Executive bonuses while staff are made redundant | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |