A detailed comparison of two major Australian Managed Service Providers.
Feature
Codux
Rackspace Technology
Overall Score
3.7
3.0
Type
Boutique / High-Growth
US Cloud MSP
Employees
10-30
14000
Founded
2018
1999
Headquarters
Spotswood, VIC
San Antonio, Texas, USA
Revenue
Private
$3.0B
Salary Range
$70,000 - $110,000
$50,000 - $140,000
Specialties
Microsoft 365, Teams & Modern Workplace, Cloud Migration, Cybersecurity, IT Advisory / vCIO, Digital Transformation
Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certifications
Microsoft Partner
AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flags
Modern, software-first approach to IT services Strong focus on Microsoft 365 and Teams expertise Flexible work culture with emphasis on learning Boutique advisory model (vCIO) differentiates from commoditised MSPs Positive client testimonials across multiple sectors
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Red Flags
Very small scale limits career progression Below-market pay for senior roles vs enterprise MSPs Limited brand recognition outside Melbourne Boutique size means less job security during downturns Narrow technology stack focus (heavily Microsoft-centric)
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
Worker Pros
Modern tech stack with Microsoft-centric focus Flexible, contemporary work culture Strong emphasis on learning and development Direct client exposure across strategy and delivery Autonomy and ownership of work
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Worker Cons
Small scale limits career progression Below-market pay for senior roles Limited brand recognition outside Victoria Heavy reliance on Microsoft ecosystem Less structured HR/P&C than larger firms
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
Both Boutique / High-Growth and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
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