| Overall Score | 3.6 | 3.0 |
| Type | Global IT Services / Digital | US Cloud MSP |
| Employees | 350000 | 14000 |
| Founded | 1994 | 1999 |
| Headquarters | Teaneck, New Jersey, USA | San Antonio, Texas, USA |
| Revenue | $19.4B | $3.0B |
| Salary Range | $50,000 - $150,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, AI & Data, Digital Transformation, Consulting, BPO | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, Google Cloud Partner, Salesforce Partner, ISO 27001 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Strong US and European presence with deep financial services expertise
Digital-first pivot (Cognizant Digital Business, Cognizant Consulting)
Excellent training and development programs (Cognizant Academy)
Broad service portfolio spanning IT, consulting, and BPO | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Margin pressure from commoditised application management and testing services
High attrition rates (20-24%) β significantly above industry average
Restructuring cycles under CEO transitions create organisational uncertainty
Below-market compensation for US-based technical talent
Offshoring model means onshore roles in the US/EU are decreasing | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Strong US brand with good global project diversity
Digital transformation focus provides modern tech exposure
Formal training infrastructure is well-regarded
Financial services expertise is genuinely deep | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Below-market salaries for US-based technical roles
High attrition creates constant team instability
Restructuring cycles create anxiety and uncertainty
Onshore technical roles are being phased down
Bureaucratic culture with matrix management overhead | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |