| Overall Score | 3.7 | 3.0 |
| Type | UK/European IT Services | US Cloud MSP |
| Employees | 21000 | 14000 |
| Founded | 1981 | 1999 |
| Headquarters | Hatfield, United Kingdom | San Antonio, Texas, USA |
| Revenue | $7.5B | $3.0B |
| Salary Range | $40,000 - $130,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, IT Infrastructure, Cybersecurity, Digital Transformation, Hardware & Licensing | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, Cisco Partner, VMware Partner, ISO 27001 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Strong financial performance β consistent revenue and profit growth
FTSE 250 listed provides transparency and governance
Good client retention rates driven by quality service delivery
Acquisition strategy (Pinnacle, Crayon) demonstrates disciplined growth
Strong UK and European market position with manufacturing/industrial depth | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Limited brand recognition outside Europe and UK
Below-market compensation compared to US consulting firms
Thin margins in hardware and licensing resell business
Integration risk from ongoing acquisition strategy
Managed services margin pressure from hyperscaler competition | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | FTSE 250 transparency and financial stability
Strong UK and European market position
Good work-life balance compared to US consulting peers
Consistent growth β stable employment
Good client retention and long-term relationships | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Limited brand presence outside UK/Europe
Below-market compensation for senior technical roles
Hardware/Licensing resell has thin margins
Acquisition integration can be bumpy
Managed services margins under hyperscaler pressure | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |