| Overall Score | 3.1 | 3.0 |
| Type | Global Enterprise | US Cloud MSP |
| Employees | 5000-6000 | 14000 |
| Founded | 1965 | 1999 |
| Headquarters | Sydney, NSW (NZ HQ: Auckland) | San Antonio, Texas, USA |
| Revenue | Private | $3.0B |
| Salary Range | $75,000 - $160,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud Infrastructure, Data Centre, Application Development | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, Cisco Partner, VMware Partner | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Privately held Γ’β¬β no PE pressure, no quarterly earnings
Low offshoring (~20%) Γ’β¬β most work delivered locally
Genuine work-life balance in most teams
Rarely does mass layoffs Γ’β¬β stable employment
Largest locally-owned IT company in Australia | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Below-market salaries (A$85-95K average vs A$128-138K market)
Career stagnation Γ’β¬β 'dead man's shoes' culture
Internal politics favour tenure over talent
Graduate program used as cheap labour pipeline
Manager quality varies wildly between teams | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Stability Γ’β¬β private ownership means no restructuring cycles
Work-life balance is genuinely good
Local delivery Γ’β¬β your job isn't being offshored
Good graduate programs with real mentorship | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Salaries are 20-30% below market rate
Career progression is slow Γ’β¬β 'dead man's shoes'
Manager quality varies wildly Γ’β¬β your experience depends on your boss
Innovation is limited by risk-averse culture
Internal politics favour loyalty over competence | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |