| Overall Score | 2.5 | 3.0 |
| Type | Global Systems Integrator | US Cloud MSP |
| Employees | 3000-5000 | 14000 |
| Founded | 2017 | 1999 |
| Headquarters | Sydney, NSW (Global HQ: Tysons, VA) | San Antonio, Texas, USA |
| Revenue | Private | $3.0B |
| Salary Range | $80,000 - $150,000 | $50,000 - $140,000 |
| Specialties | Managed Infrastructure, Legacy Migrations, Cloud, Enterprise Applications | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Partner, SAP Partner, Oracle Partner | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Exposure to critical government IT infrastructure
Large-scale project experience
Some teams have excellent technical depth | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Perpetual restructuring Γ’β¬β every 18-24 months since 2017 merger
High offshore ratio (~50%) with more offshoring planned
Below-market salaries (A$90-100K average)
Government contracts locked into long-term agreements with thin margins
Dead-end technical career paths
Merger of two struggling companies (CSC + HP ES) Γ’β¬β problems compounded | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Government projects provide stability and scale
Some teams have genuine technical depth
Global exposure through large contracts | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Constant restructuring creates anxiety and uncertainty
Below-market salaries with limited growth
Offshoring pressure on all government contracts
Merger integration still ongoing Γ’β¬β cultural clashes
Technical career paths are dead ends | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |