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Epic IT vs Rackspace Technology: Which MSP is Better? | The MSP Playbook

Epic IT vs Rackspace Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature Epic IT Rackspace Technology
Overall Scoreβ€”3.0
TypeAustralian Mid-Market MSP / CybersecurityUS Cloud MSP
Employees35+14000
Founded20031999
HeadquartersPerth, WASan Antonio, Texas, USA
RevenuePrivate$3.0B
Salary RangeNot publicly disclosed$50,000 - $140,000
SpecialtiesManaged IT Services, Cybersecurity, Microsoft 365, Cloud, AI Governance, vCIOManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
CertificationsISO 27001, Essential Eight alignedAWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green FlagsAustralian-owned
ISO 27001 certified
Strategic vCIO included in engagements
90-day satisfaction guarantee stated by provider		Pioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth
Red FlagsProvider claims and guarantees require independent validation before procurementFinancial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers
Worker Prosβ€”Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume
Worker Consβ€”Financial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model

Which MSP Should You Choose?

Both Australian Mid-Market MSP / Cybersecurity and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read