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First Focus IT vs Tech Mahindra: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

First Focus IT vs Tech Mahindra

A detailed comparison of two major Australian Managed Service Providers.

Feature First Focus IT Tech Mahindra
Overall Score3.73.3
TypeVolume / SpeedIndian IT Giant
Employees200-400150000
Founded20011986
HeadquartersSydney, NSWPune, India
RevenuePrivate$6.2B
Salary Range$75,000 - $155,000$18,000 - $100,000
SpecialtiesManaged Services, Cloud, Microsoft 365, SecurityTelecom IT, Managed Services, Cloud, Digital Transformation, Network Services, Enterprise Applications
CertificationsMicrosoft Partner, AWS Partner, Fortinet PartnerMicrosoft Partner, AWS Partner, Google Cloud Partner, SAP Partner, ISO 27001
Green FlagsGood work-life balance
Stable employment
Strong vendor partnerships
Strong telecom domain expertise β€” deepest in the industry
Mahindra Group parent provides stability and ethical reputation
Good mid-level compensation for telecom IT specialists
Emerging MET (Media, Entertainment, Telecom) practice is differentiated
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression
Above-average attrition (25-28%) β€” highest among Indian Big 4
Telecom dependency creates revenue cyclicality
Margin pressure from commoditised network and BSS/OSS services
Below-market compensation for non-telecom roles
Integration challenges from multiple acquisitions (Satyam, LCC, etc.)
Worker ProsWork-life balance
Stable
Vendor partnerships
Unmatched telecom domain expertise and industry relationships
Mahindra Group stability and ethical governance
Good for telecom IT career specialisation
Global project diversity in the telecom vertical
Worker ConsBelow-market pay
Bureaucratic
Limited progression
Highest attrition in Indian IT top tier β€” retention is a challenge
Telecom dependency creates boom-bust cycles
Below-market salaries outside telecom niche
Acquisition integration legacy issues (Satyam, LCC)
Margin pressure from telecom cost-cutting

Which MSP Should You Choose?

Both Volume / Speed and Indian IT Giant have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.